Most colors are mixed in small batches and may vary slightly from the images onscreen. Each piece is handmade by me in my studio in Montreal, QC, and some variations will occur between each piece.
If you would like to return your piece, you will be responsible for the cost of return shipping as well as packing it safely for travel. Any discounted piece (due to sale) are final sale. Original shipping charges are not refunded unless I've made a mistake or a piece arrives damaged.
Please note that shipping charges vary between countries. You are welcome to email before placing an order for a more accurate shipping quote!
Also, there are often additional charges, taxes or fees to receive your package in your country. Any additional charges after customs are the responsibility of the recipient. I cannot lower the value of the item for customs purposes as it would reduce my ability to claim insurance in the case of loss or damage.
Also, once the package leaves Canada I am not able to access any information beyond what is available on the tracking page.
Thank you for shopping!