Our stoneware clay-based glazed ceramics are all handmade and hand-painted, making each piece unique and its design slightly different. This is why you may notice some marks, crazing, grit and small stones in the glazing, which is natural. Before your first use, we advise that you wash your pieces by hand in hot soapy water, rinse them and allow them to air dry. They are safe to use in the microwave and fridge, but we don’t recommend putting them in the oven or the dishwasher. Crazing and sweating through the glazing is normal and will decrease over time and use.

As a result of a handcraft each and every single product has a unique quality. The handmade ceramics will have slight variations either caused by making or during the firing process. Every effort is made to ensure colours appeared as realistic as possible, however, this sometimes depends on different web browsers, we cannot guarantee the exact colour. Length measurements are approximate and vary according to the size of the item, please remember that handmade craft is not mass-produced and therefore slight variations in design and colour will occur, this is part of the uniqueness of the handmade item and should not be viewed as a fault.

Waste management is very important to us and we use as much environmentally-friendly packaging as possible and recycle boxes whenever we can, we will always make every effort to ensure that the packaging is suitable to protect the product.

Please note that your order may be subject to import duties and taxes over which we have no control as they are levied by your tax and customs office. As the customer and importer of the goods, you will be responsible for these charges. Import duties or tax costs will be invoiced to you directly from the appointed forwarder. We recommend you contact your local customs authority to determine a landed cost price prior to purchase completion. We are not responsible for any delays on goods that have been held back as a result of procedures carried out by your local customs authorities.

Orders ship within 5-7 business days.

We do not cover shipping fees unless you’re returning a product because it is faulty or because it was damaged. It is vital that you keep hold of the product and the original packaging, as we will require these for insurance purposes and to make a claim with the courier service who damaged the item. Please contact us to let us know that you plan to return the item.

If you return goods to us, please use an insured method of dispatch and obtain proof of posting. We cannot accept liability for returned goods being lost or damaged in transit and will require proof of posting in order to process any refund. We will process your refund within 14 days from receipt of the faulty item.

As every ceramic vessel is one-of-a-kind, all items are final sale. Please do not hesitate to contact us with questions before your purchase.